Terms & Conditions

Frequently Asked Questions

1. Placing an order           

Do I need an account to order online?
You do not need an account to order from our web shop. However, we recommend creating an account as it allows you to view your order history, save your shipping and billing information and simplifies tracking current orders.

Can I make changes to an existing order?            
We always try to ship everything out to you as soon as possible, but if you want to make changes, please let us know as soon as possible. If the order has already been shipped, we can not change the order, however, orders can be returned according to our return policy.  
           
Can I cancel my order, once it has been confirmed?            
Yes of course, however, if it already has been shipped, please note that we do not cover the return costs.

What payment methods does anecdote.nl accept?            
Payment is done in the currency of the web shop, namely Euro (€). You can pay for your order with Creditcard, Ideal or Paypal. Payments to Anecdote are safely conducted through the Multisafepay payment system. Please note we do not store your payment details!

2. Shipping        

After placing an order, we will send you a confirmation email.
When your package is on its way we will send you an email as well. This email includes the tracking code.
Orders are processed from Monday to Friday. We aim to ship this within 24hours from the time of purchase. Holidays excluded. 

The Netherlands, Belgium / Zone 1
Shipped with (Post NL / DHL Parcel).
Delivery time: 1-3 working days.
Shipping costs €6 / We will send you a tracking code and we will be available for questions at all times.

Anecdote offers free shipping and returns on all orders above €250 in zone 1 and 2

Europe / Zone 2
Shipped with (UPS /  DHL Parcel)
Delivery time: 2-4 working days
Shipping costs €6 / We will send you a tracking code and we will be available for questions at all times

Anecdote offers free shipping and returns on all orders above €250 in zone 1 and 2

Norway, Switzerland and UK / Zone 3
Shipped with (UPS /  DHL Parcel).
Delivery time: 2-4 working days..
Shipping costs €25 / We will send you a tracking code and we will be available for questions at all times.

Rest of the World  / Zone 4
Shipped with (UPS /  DHL Parcel).
Delivery time: 2-4 working days.
Shipping costs €30 / We will send you a tracking code and we will be available for questions at all times.

Our products are shipped from the EU. Please be aware that orders placed outside the EU can be subjected to additional government duties at the customs authorities of the country of destination.

3. Returns            

Please inform us about your intention to return. You have a period of 14 days after receipt of your order. Send your email to online@anecdote.nl

We would appreciate your reason for returning the article. As it would help us to improve our products as well as our service.

A right of return is granted as long as the article is returned as new in its original packaging. The label should be attached to the product. The product is not worn, modified or damaged.

Once you received confirmation to return you can send your parcel. Your order will need to arrive back to us within 14 days of confirmation. Returns are sent at your own expense.

Please notice, returns outside the E.U are subject to import duties, taxes and customs fees.

We recommend to use ‘track and trace’ when returning a parcel. This allows you to follow your parcel and preventing possible disputes between sender and receiver. After receiving the parcel we will refund your order into your bank account within 7 days.

Personalized Orders
Given the unique nature of personalized orders it is not possible to return or exchange these products. We advise you to carefully and attentive select and create your personalized order or gift.


4. Damaged items or incomplete orders            

What do I do if there is something wrong with my order?      
Our most sincere apologies, if you received an incomplete order or a damaged item.
Please contact customer service through using the chat on our website or through emailing online@anecdote.nl, as soon as you notice that something went wrong. Please include as much information about your order as possible. In case you received a damaged item, please enclose pictures that show the damage.            

What is a faulty item?            
An item is considered faulty, if it is damaged upon receipt or if a production error shows within 3 months of purchase. Items that are damaged as a result of not being washed and handled according to the wash & care instructions in the garment, or due to normal wear and tear are not considered faulty.                

5. Customer Service

We strive to make online shopping as fun and uncomplicated as possible for you.
If you have any questions regarding our webshop, feel free to contact us by clicking on the chat icon in the bottom right corner of your screen.
Alternatively, you can reach us Monday to Friday from 09.00 to 18.00 at online@anecdote.nl or on  020 427 9156

6. Sustainability

At Anecdote we feel items should last a lifetime, and this philosophy is fully engrained in the way we design and produce our clothing. Sustainabilty we intepret in several ways: offering clothing that is timeless and of high quality to last a lifetime, and minimizing impact on nature in our production and transportation.

Our clothing is produced by family-owned ateliers near in Portugal, Spain and Italy. We have selected these producers for their shared passion for producing high quality pieces, as well as the working conditions and factory conditions. We visit the ateliers and factories several times a year, and are closely involved throughout the production process.

The materials we use are mostly locally produced, helping the local community, but also ensuring full transparency and the minimum need for transportation. Unique materials we can not find locally, we require full breakdown of composition, make and place of origin to ensure these meet our high standards.

Wastage we try to keep to a minimum. Where there is wastage or leftover materials, however, we try to come up with creative ways to make use of the fabrics, such as using it to develop kids clothing, bags (by a local atelier in Amsterdam doing great community work: Atelier de Mix) or even curtains for in our office!

For any questions on sustainibilty, our productions processes or materials, please contact us at online@anecdote.nl

7. Newsletter         

How do I subscribe to the Anecdote newsletter?           
If you want to stay updated on new collections and our favourite pieces, you can subscribe to our newsletter in the bottom right corner of the homepage.  

How do I unsubscribe from the newsletter?     
You can unsubscribe at any time by clicking on unsubscribe from this list at the end of the newsletter.    

8. Careers

Anecdote is a young and exciting brand with our head office in the heart of Amsterdam. We are always looking for new talent to join us in our head office or in the Anecdote boutique. Please send an application, including a cover letter and your resumé to jetteke@anecdote.nl, if you would like to become part of the Anecdote team. We would love to hear from you!

Our current positions as include:
General Manager, Anecdote Head Office, Amsterdam
Full time, Competitive salary.

Sales Associate, Anecdote Boutique, Amsterdam
Part time, Competitive hourly wage, previous Retail Experience required


TERMS & CONDITIONS

Payment

Payment is done in the currency of the webshop, namely Euro. You can pay for your order with Creditcard, Ideal or Paypal. Payments to Anecdote are safely conducted through the Multisafepay payment system.


Delivery

We ship to all European markets (for deliveries outside of Europe, please contact online@anedote.nl). Your parcels will be handled through the carrier service Post NL. Please note that Post NL does utilize local partners in some markets outside the Netherlands. Below the minimum order amount, shipping costs of €6.00 is charged. For deliveries outside of Europe, please contact online@anedote.nl


Delivery Time

The Netherlands: Orders from the Netherlands will be delivered within 1 - 3 working days. Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until arrival.
Europe: Expected shipment time within Europe is 2 - 5 working days, depending on country & postal code. Once your order has been shipped, you will receive a tracking code that allows you to follow your parcel until it has arrived.

Cancellations

Orders can be cancelled, however, if it already has been shipped, please note that we do not cover the return costs.


Returns

We strive to deliver the best possible products. If, however, you wish to return certain products within your order, you can return it within 14 days of receiving the order. You will need to fill in the return form included in your parcel and send the product back to our return address. Please make sure to fully pay for the return postage as incorrect postage payments can not be accepted. Once your return has been received, you will receive a confirmation email with your refund details.
 

Size Guide

An easy way to calculate your size is to use our Size Guide. Please note that same size garments may still vary depending on fit. Anecdote follows the standard body measurement lists, based on average body measurements for all sizes.