Need help placing your order? Whats app us at +31 6 24 79 91 90 or email us at email@example.com
• Delivery time: 1 - 3 working days • Free shipping in the BeNeLux
Returns Please inform us about your intention to return. You have a period of 14 days after receipt of your order. Send your email to firstname.lastname@example.org
We would appreciate your reason for returning the article. As it would help us to improve our products as well as our service. A right of return is granted as long as the article is returned as new, in its original packaging. The label should be attached to the product. The product is not worn, modified or damaged.
Once you received confirmation to return, the parcel can be shipped. The package will need to arrive back to us within 14 days of confirmation. Returns are at customers expense. Please notice, returns outside the E.U are subject to import duties, taxes and customs fees.
We recommend to use ‘track and trace’ when returning a parcel. This allows you to follow your parcel and preventing possible disputes between sender and receiver. After receiving the parcel we will refund your order into your bank account within 7 days.
Personalized orders Given the unique nature of personalized orders it is not possible to return or exchange these products. We advise you to carefully and attentive select and create your personalized order or gift.
After placing an order, you receive a confirmation email. When your parcel is shipped another email including a tracking code will be send. Orders are processed from Monday to Friday. We aim to ship this within 24hours from the time of purchase. Holidays excluded.
The Netherlands, Belgium, Luxembourg FREE SHIPPING Shipped with (Post NL / DHL Parcel). Delivery time: 1-3 working days. You will recieve a tracking code and we will be available for questions at all times.
Europe Shipping costs €6 Shipped with (UPS / DHL Parcel). Delivery time: 2-4 working days. We will send you a tracking code and we will be available for questions at all times.
Rest of the World Shipping costs €30 Shipped with (UPS / DHL Parcel). Delivery time: 7/10 working days. Shipping costs €30 / We will send you a tracking code and we will be available for questions at all times.
Our products are shipped from the EU. Please be aware that orders placed outside the EU can be subjected to additional government duties at the customs authorities of the country of destination.
Take care of your Anecdote knits Your Anecdote knits will last a lifetime with the right amount of love and care. We advise not to dry clean your Anecdote garments. The chemicals can damage the wool.
All Anecdote garments are machine washable. Use a high-quality washing machine with a wool program. We recommend using a wool detergent and no softener. It is best to put each garment in a separate washing bag; a pillow bag can be used as well. We advise washing two garments in one wool wash cycle. After washing, dry your garment flat on a towel. Wool is a heavy textile which looses its shape when hung. Be careful with direct sunlight. This can effect the colours.
Store your Anecdote garments clean and folded, avoid hanging, this will stretch the wool.
Sachets filled with lavender (and/or laced with its oil) and suspended in your closet or tucked in your drawers are said to protect woolens. They will also leave a pleasant scent behind. Lavender will not, however, kill moth eggs or larvae, so be sure the space is free of them first.